Information We Collect

We use the collected data to process your orders and provide support. It also helps us understand how our website and products perform, allowing us to continually improve your experience.
Additionally, we may send you product updates or promotions if you have opted in, and comply with all applicable legal obligations.

• Contact details —your name, email address, and phone number, which we use for communication, support, and order-related updates.
• Delivery information — your shipping address, postal code, and delivery preferences, ensuring your products arrive safely and on time.
• Payment details — processed securely through trusted payment providers; we do not store full payment card information.
• Device information — includes product serial numbers, connection status, and firmware versions for users who connect their devices to our app or dashboard.
• Website usage data — IP address, browser type, operating system, time spent on pages, and interaction data gathered through cookies and analytics tools.
• Marketing preferences — your consent choices for receiving newsletters, promotions, or personalized recommendations.

How We Use Your Information

We use the information we collect to process and deliver your orders, provide customer service, and ensure that you receive timely updates about your purchases. This includes using your contact and delivery details to confirm transactions and notify you about shipping or support matters.

We also use your data to improve our website, products, and overall user experience — for example, by analyzing browsing behavior, product feedback, and technical performance. This helps us understand what works best and allows us to make continuous improvements.

Additionally, if you have chosen to receive updates from us, we may send you newsletters, promotional offers, or short surveys tailored to your interests. Your data also helps us ensure payment security, prevent fraud, and comply with legal or tax obligations required under applicable law.

Legal Basis for Processing

We only process your personal data when there is a clear and lawful reason to do so. Every action we take — from managing your orders to improving our products — is based on one of the following legal grounds defined by data protection laws. This ensures full transparency and compliance with GDPR and other applicable regulations.

Here’s how and why we process your information:

• Contract necessity — we need certain data to complete your purchase, deliver your order, or provide the service you’ve requested. Without this information, we wouldn’t be able to fulfill our agreement with you.
• Legal obligations —  in some cases, we are required by law to retain specific data for invoicing, taxation, or financial reporting purposes.
• Legitimate interests — we may process data to enhance our website performance, improve our services, ensure security, or protect our business operations. We always balance these interests against your rights and privacy.
• Consent — when you agree to receive marketing updates or allow us to use analytics cookies. You can withdraw your consent at any time without affecting previous lawful processing.

Data Retention

We value your privacy and only keep your personal data for as long as it’s genuinely needed. The duration depends on the type of information and the purpose it serves — whether it’s fulfilling your order, meeting legal requirements, or improving your user experience. Once this period expires, your data is securely deleted or fully anonymized to ensure it can no longer be linked to you.

Here’s how long we typically retain different types of data:

• Order & billing records — stored for up to 6 years to comply with legal and tax obligations.
• Marketing or analytics data — kept only while your consent is active or until your account is deleted.
• Technical logs & cookies — retained for up to 12 months, mainly for security and performance analysis.

After these retention periods, all data is permanently erased or converted into anonymized statistics used solely for internal improvements.

Data Sharing

We may share certain pieces of your information with a small number of trusted partners — but only when it’s necessary to provide our services or comply with the law. Every partner we collaborate with follows strict data protection standards and processes your information securely, in line with GDPR requirements.

These third parties may include:

• Payment providers (such as Stripe or PayPal) — to securely process your transactions.
• Shipping and logistics partners — to deliver your orders quickly and reliably.
• Customer support platforms — helping us respond to your inquiries more efficiently.
• Analytics and marketing tools (like Google Analytics) — to understand how our website performs and improve your experience.
• Professional service providers, including legal, accounting, or IT experts — supporting the secure and compliant operation of our business.

We never sell your personal data. Any sharing is limited, purpose-driven, and always handled under secure conditions to protect your privacy.

Your Rights

You are always in control of your personal data. At any time, you can:

• Access or correct the information we hold about you.
• Request deletion of your data — also known as the “right to be forgotten.”
• Object to marketing messages or personalized profiling.
• Withdraw your consent for data processing or communications.
• Request a copy of your personal information in a readable format.

To exercise any of these rights, simply contact us at support@the-pest-repeller.com — we usually respond within a few business days.

If you believe your personal data is being handled improperly, you can also reach out to your local Data Protection Authority to file a complaint.

Cookies and Tracking Technologies

Our website uses cookies to improve performance and personalize your experience.

• Essential cookies — required for website functionality.
• Analytics cookies — help us understand how visitors use the site.
• Marketing cookies — allow us to offer relevant promotions.

You can manage or disable cookies at any time in your browser settings.